Access the vertical menu on the right from the main Xbox One menu, and navigate to Settings.You can start fixing the problem by accessing the Network Settings on your console and clearing the alternate MAC address.Because of this, it might result in other issues, including error we're talking about in this article, on your home network. This feature was designed for hotels and limited networks. This method has helped a lot of Xbox gamers with this issue.
Start by doing what Microsoft advises if you get the Additional Authentication Needed error, which is clearing the Alternate MAC address. If the error is being caused by a local issue, you can make the Xbox One system clean out any temp data by forcing an interruption during a test connection or by doing a power cycling procedure.Īnd if nothing else works, you can reach out to your ISP and check there's any reason for them to limit your network. If that's true, you will have to log in to your router settings and turn off the access control or remove your Xbox console from the list of blocked devices. If changing the MAC address does not help, you should also try using your computer's physical address as the dedicated MAC address on your Xbox.Īnother cause for the Additional Authentication Needed error could be your router if you previously enabled a network-level block. If you're one of the people who have this problem your first attempt at fixing it should be to clear the currently stored alternate MAC address on your Xbox One and see if that lets you connect to the Internet.
RESET ALTERNATE MAC ADDRESS HOW TO
How to fix the Additional Authentication Needed error The majority of these gamers are saying that the problem started to appear on their own, without any changes to their home networks being made. Unless you are connecting through a network that you don't control, like at a hotel or from work, the alternate MAC address setting is not doing anything.Ī few Xbox One gamers have complained that their Xbox One console is randomly displaying an 'Additional Authentication Needed' error whenever they try to connect their console to their home internet network. There's no reason for it to do anything that wouldn't be achieved by a hard reset. It's actually a good way of restricting access to a wireless network by setting up MAC address filtering, where only approved MAC addresses can connect. One for the Ethernet port, and one for the wireless card. Every network card had it's own unique MAC address, so the Xbox actually has 2. Nope, he means MAC (Media Access Control) address.
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